Walmart has announced a new program called Walmart Restored offering refurbished products like new — and they won’t be tucked away in a corner of the website. Walmart will show refurbished products in search results — and “online now and in select stores later this fall.”
Walmart said all restored Walmart products will be professionally inspected, tested and cleaned, and come with a free 90-day return window.
Walmart said it has previously worked with sellers and suppliers on Walmart.com who are committed to refurbishing premium products – the Walmart designation and program restored is new. “In a year where customers are looking for ways to save money, refurbished like-new products have become an increasingly popular way to cut costs without sacrificing quality,” he said. he writes in his ad.
Rival Amazon.com has offered refurbished products for years through Certified Refurbished on Amazon, which it renamed Amazon Renewed in 2017. Amazon severely limited who could sell through the program in 2019.
eBay has its own Certified Refurbished Goods program and has started to severely restrict who can sell through the program in 2020 (see the recent update on the program on this EcommerceBytes blog).
With supply chain issues, inflation and recession fears, refurbished products are a golden opportunity for online marketplaces. But sellers who don’t qualify for their certified programs must list their refurbished as “used” – will savvy buyers understand?