• Tue. Nov 29th, 2022

eBay abandons Shopify app 5 years after launch

BySamuel M. Craig

Oct 6, 2022

eBay is pulling its app from the Shopify app store 5 years after its launch as an easy way for merchants on the Shopify platform to list their items on its marketplace. It seems that for many months the app failed to sync listings between the two platforms.

News of the demise of the eBay app appeared on a main ZenDesk page on October 4. It’s not clear whether eBay or Shopify proactively notified sellers of the change.

In fact, anyone visiting the Shopify app store from Thursday would be unaware that if they started using the app, it would only be available for 2 months – unless they took the time to read recent reviews. users.

In the announcement on ZenDesk, titled “On January 1, 2023, the eBay app on Shopify is set to be discontinued,” eBay encouraged sellers to find another app to use if they wanted to continue publishing their Shopify-hosted items on eBay. .

What it didn’t say is that third-party apps charge a fee.

Responding to questions on eBay message boards about the app’s fate on Wednesday, eBay chief Brian Burke said the reason for the app’s retirement at the end of the year was the experience of the seller. “The best apps from third-party vendors are rated higher than the EBSH (eBay Shopify app).”

That’s an understatement – eBay’s Shopify app has a rating of 2.7 out of 5, although some of the lowest ratings came after the announcement.

What is clear from reading older reviews is that the eBay app had failed to sync inventory for some time – one of the main purposes of using an eBay app. integration first.

A seller who left a review in June said in part: “The main problem is the lack of sync with eBay – when items are sold and paid for on eBay they don’t show up as orders in Shopify – which means that we offer items for sale on Shopify and other channels (Facebook/Instagram, etc.) that have already sold.”

In his response Wednesday, eBay’s Burke said, “We encourage sellers to review these alternatives or manage their listings and orders directly on eBay. Check out the top-rated 3PP apps on the Shopify app store or these,” listing the following five third-party apps: Codisto, CedCommerce, inkFrog, Sellbrite, and Magnalister.

On the Shopify discussion forums, some sellers were unsure what to do, and some said it was up to Shopify to provide a free solution. A seller using the CouchFrancois handle wrote:

“Very discouraged to hear that eBay is discontinuing the eBay Shopify app. This puts my store in a conundrum. I sell trading cards so lots of small transactions and lots of quotes. By far the majority of sales are on eBay, not in my Shopify storefront.

“Solutions like Codisto would be prohibitively expensive since I have a large number of small orders (>$10). I guess I could write some code on my own to do the job, but I’m not sure to have enough time between my real work and this side concert to write it in less than 3 months.

“Anyone else in the same boat? If so, I’d love to hear your thoughts. I’d love to see Shopify write an eBay integration app. If not, the business decision might be to go back to eBay only and ditch Shopify I love the customization I can do here but if 95% of sales are on eBay…

In 2017, when eBay announced the app, then-Vice President, Global Trust & Seller Experience Bob Kupbens said, “eBay is focused on providing the best choice and selection of inventories to buyers around the world. This new integration with Shopify will bring even more great products to eBay buyers, while giving Shopify merchants the ability to seamlessly drive their business and brand at scale by tapping into our dynamic marketplace.

Sellers may well wonder what has changed since then. Does eBay now see Shopify as a competitive threat? Does eBay technology not work well with others?

Ina Steiner

Ina Steiner
Ina Steiner is co-founder and editor of EcommerceBytes and has been reporting on e-commerce since 1999. She is a widely cited authority on marketplace selling and is the author of “Turn eBay Data Into Dollars” ( McGraw-Hill 2006). His blog was featured in the book “Blogging Heroes” (Wiley 2008). She is a member of the Online News Association (September 2005 – present) and Investigative Journalists and Editors (March 2006 – present). Follow her on Twitter at @ecommercebytes and send topical tips to [email protected] See disclosure at EcommerceBytes.com/disclosure/.