• Tue. Nov 29th, 2022

Amazon is ending a key benefit for Amazon Prime customers

BySamuel M. Craig

Aug 1, 2022

Months after increasing its annual membership by 17%, Amazon.com is cutting one of its benefits from Amazon Prime.

Amazon has announced to members that it will stop supporting Amazon Drive at the end of December 2023. Formerly known as Amazon Cloud Drive, Amazon Drive is a cloud storage application first offered by Amazon 11 years ago. Amazon Prime members received 5GB of free cloud storage (with the option to purchase more) on Amazon Drive to store all kinds of files: photos, videos and more.

Amazon said it was removing Amazon Drive to focus on Amazon Photos, its photo and video storage option for Amazon Prime. To that end, Amazon will remove the Amazon Drive app from the iOS and Android app stores on October 31, 2022. Amazon will no longer accept downloads from Amazon Drive starting January 31. Amazon Drive customers will have until December 31. 2023 to access and move files, whether downloading or transferring.

“We understand that content saved to Amazon Drive is very important to our customers,” Amazon told customers in an email. “We will communicate our plan for removing or deleting files by December 31, 2023 and give customers enough time to save their files.”

Customer photos will automatically be uploaded to Amazon Photos, the company said. Amazon Photos offers free unlimited storage for photos and up to 5GB of free video storage. Additional video storage is available in monthly or yearly plans. The benefit allows customers to view their photos and videos stored in Amazon Photos through the app, web app, or desktop app. Amazon Prime customers can share storage with up to five members.

If you want to download your files now, Amazon advises you to follow these steps:

  • Go to amazon.com/clouddrive.
  • Log in using your Amazon account.
  • Select the folders or files you want to save. After selecting, click the download icon in the top navigation bar which appears blue. Repeat these steps for all files and folders you want to save.